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Medical Office Specialist - Certificate

Medical Office Specialist - Certificate

Once you graduate from The College of Health Care Professions’ Medical Office Specialist Certificate Program, you will be prepared to begin your new career as a medical office specialist. A medical office specialist is a health care administrator who oversees the non-clinical, administrative duties in a medical facility. Some of their tasks include keeping patient records, processing billing, and submitting insurance. Medical office specialists are the backbone of any medical office. They answer phones, emails, and other patient correspondence; manage office files and order supplies; and facilitate patient admissions. Medical office specialists are typically the first people patients see when entering the medical office; that is why it is imperative that office specialists enjoy greeting and interacting with patients. If you enjoy organization, interpersonal communication, and paperwork management, a career in healthcare administration may be perfect for you. And with a certificate from The College of Health Care Professions, you will be able to put your organizational and people skills to use with an entry-level position as a medical office specialist.

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Learn more about becoming a Medical Office Specialist with CHCP's MOS Associates Degree Program!

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Program Details

Program Length

On-Campus: 36 weeks

Available Locations

McAllen
Certificate Program
Module IModule IIModule IIIModule IVModule VModule VIModule VIIModule VIII

Master Student/Study Skills

MSS130

Students will become familiar with basic study and learning skills to include learning styles, goal setting, memorization techniques, reading comprehension, note taking, test taking, critical thinking, effective communication diversity, and technology. Prerequisite: None

Lecture8hr.
Laboratory0hr.
Externship0hr.
Total Hours8hr.
Credits0.5 

HIPAA/OSHA/Infection Control

HIP130

Students will learn about the Health Information Portability and Privacy Act (HIPAA). This course will identify rights for individuals and the processes that health care providers must implement to support individual rights. Students must demonstrate knowledge of the rules for the use and disclosure of information. Students will learn about transmission of disease, hand washing techniques and gloving. This course will ensure that students are aware of biohazards and airborne pathogens, including infection control procedures and laboratory safety. Students must demonstrate infection control procedures and laboratory safety. Prerequisite: None

Lecture10hr.
Laboratory0hr.
Externship0hr.
Total Hours10hr.
Credits0.5 

Overview of Anatomy, Physiology and Medical Terminology

OAPT130

Students will learn and Identify basic structures, functions and dysfunctions of the body, as well as medical terminology, abbreviations and symbols that are necessary tools for building a medical vocabulary. This course covers general treatment of the sensory, skeletal and muscular, nervous, endocrine, digestive, respiratory, Circulatory, Urinary and reproductive and integumentary systems. Prerequisite: None

Lecture48hr.
Laboratory0hr.
Externship0hr.
Total Hours48hr.
Credits3 

Medical Law and Ethics

MA305

The students will learn the legal relationships of physicians and patients, contractual agreements, professional liability, malpractice, medical practice acts, informed consent, and bioethical issues. Emphasis is placed on legal terms, professional attitudes, and the principles and basic concepts of ethics and laws involved in providing medical services. Prerequisite: Module I

Lecture24hr.
Laboratory0hr.
Externship0hr.
Total Hours24hr.
Credits1.5 

Principles of Insurance A

MCB300

Students will learn the life cycle of health insurance claim to include terminology, policies and procedures and revenue cycle management. Students will also learn Medicare and Medicaid basics including terminology, eligibility, and claims and billing processes. HIPAA Compliance and Regulatory Laws will also be reviewed. Research Project 1 – Career Services Project. Prerequisite: Module I

Lecture24hr.
Laboratory0hr.
Externship0hr.
Total Hours24hr.
Credits1.5 

Basics of Coding A: CPT/HCPCS

MCB301

Students will learn the basics of converting descriptions of procedures into numerical codes (CPT/HCPCS) to provide uniform language to identify medical, surgical and diagnostic services. Prerequisite: Module I

Lecture24hr.
Laboratory24hr.
Externship0hr.
Total Hours48hr.
Credits2 

Basics of Coding B: ICD

MCB302

The students will learn procedural coding guidelines for use with the ICD-10 classifications (3, 4, or 5-7 codes) to provide etiology, site, or manifestation of disease. They will also learn the process of converting procedure descriptions into numerical codes related to the Evaluation and Management section of the CPT, and review facility coding (ICD-10 PCS). Prerequisite: Module I

Lecture12hr.
Laboratory12hr.
Externship0hr.
Total Hours24hr.
Credits1 

Principles of Insurance B

MCB303

Students will learn health insurance terminology and policies, Revenue Cycle Management, along with eligibility policies and procedures. Students will also learn concepts of Blue Plans, Private Health Insurance, Managed Care Plans, TRICARE, CHAMPVA, Workers’ Compensation, disability income insurance and disability benefit programs Research Project 2 – Career Services Project. Prerequisite: Module I

Lecture24hr.
Laboratory0hr.
Externship0hr.
Total Hours24hr.
Credits1.5 

CPR, First Aid and Vital Signs

MOSC104

Students will learn how to administer first aid in nonlife-threatening emergencies; students will also learn procedures for activating the emergency medical system and providing CPR. Students will also learn the measurements of basic vital signs. Prerequisite: Module I

Lecture24hr.
Laboratory24hr.
Externship0hr.
Total Hours48hr.
Credits2 

Interpersonal Skills

MSS140

Emphasis on the application of basic psychological principles and the study of behavior as they apply to special populations. Topics include procedures for self-understanding and social adaptability in professional, transpersonal communication with patients and co-workers. Prerequisite: Module I

Lecture48hr.
Laboratory0hr.
Externship0hr.
Total Hours48hr.
Credits3 

Introduction to Medical Office Management Operations

MOSC102

This course provides students with an introductory overview of concepts and issues related to medical office management. It then will explore the basics of medical office bookkeeping, inventory management and operational functions, presenting concepts that are critical to making sound decisions to better the effectiveness of the organization. Research Project 3 – Career Services Project. Prerequisite: Module I

Lecture24hr.
Laboratory24hr.
Externship0hr.
Total Hours48hr.
Credits2 

Medical Psychology/Human Behavior

MA313

Students learn how to deal with difficult patients, abnormal behavior and terminal illness and specific needs of patients and emotional family crisis as well as interaction with employers/co-workers. Prerequisite: Module I

Lecture48hr.
Laboratory0hr.
Externship0hr.
Total Hours48hr.
Credits3 

Medical Office Procedures/Management

MAAS213G

Students will learn manual and computerized records management, how to take patient histories, filing, appointments and scheduling, basic bookkeeping, billing/collections, banking/payroll, telephone techniques, safety of the medical office and professional conduct. Research Project 4 – Career Services Project. Prerequisite: Module I

Lecture48hr.
Laboratory0hr.
Externship0hr.
Total Hours48hr.
Credits3 

Keyboarding/10 Key and Business Communications

MOSC103

Course includes those concepts and information required to develop business communications, including spelling, proofreading, sentence structure and the parts of speech. Also covered in this course is developing effective oral and written communications that are used in business. Keyboarding and 10-key concepts will be introduced for office setting Prerequisite: Module I

Lecture24hr.
Laboratory24hr.
Externship0hr.
Total Hours48hr.
Credits2 

Administrative Office Procedures

MOSC105

Students will learn concepts for manual and computerized records management, filing, appointments and message taking, billing and collections, banking/payroll, telephone techniques and medical office and professional conduct. Research Project 5 – Career Services Project Prerequisite: Module I

Lecture48hr.
Laboratory0hr.
Externship0hr.
Total Hours48hr.
Credits3 

Electronic Health Records

MA309

This course reviews the history of and current state of the electronic health record, trends, healthcare information applications such as clinical information systems, administrative information systems, and management support systems. Students will explore the transition from a paper-based health record to an electronic health record and the associated issues, such as electronic billing. Prerequisite: Module I

Lecture28hr.
Laboratory36hr.
Externship0hr.
Total Hours64hr.
Credits2.5 

Computer Applications

MCB314

Student will learn basic word processing, data-entry skills, concepts related to hardware and software applications. Students will learn Microsoft Office Suite Applications. Prerequisite: Module I

Lecture12hr.
Laboratory20hr.
Externship0hr.
Total Hours32hr.
Credits1 

Customer Service/Professionalism and Career Preparation

CSP201

This course will teach the student about professionalism, including work-place behaviors that result in positive business relationships. Students will learn goal-setting, stress-management, time-management, professional dress, etiquette, diversity in the work place relationships, excellent customer service, communication at work, conflict management, job search skills, building resumes, and interview techniques. Prerequisite: Module I - VII

Lecture30hr.
Laboratory18hr.
Externship0hr.
Total Hours48hr.
Credits2.5 

MOS Certification Review

MOSC250

Certification Prep allows the student to review for a state or national registry. This is done by using review material and the use of practice exam that covers all areas of the exam. Student will complete exam application and take certification exam. Prerequisite: Module I - VII

Lecture15hr.
Laboratory15hr.
Externship0hr.
Total Hours30hr.
Credits1.5 

MOS Externship

MOSC260

Students will be able to apply in a practical setting the professional skills learned in the classroom, as a Medical Office Specialist. Prerequisite: Module I - VII

Lecture0hr.
Laboratory0hr.
Externship180hr.
Total Hours180hr.
Credits4 

About the Program

The goal of CHCP’s Medical Office Specialist (MOS) Certificate Program is to train students to work in administrative health care. Upon completion of our program, you will understand how to keep medical records using Electronic Records Management, process billing, submit insurance forms, and communicate with patients about labs, procedures, and results. The College of Health Care Professions understands how vital medical office specialists are to the overall function of a medical office; that is why our program trains graduates to be able to manage office administrative procedures with skill and grace. We offer our Medical Office Specialist Certificate Program via blended learning as well as through online classes.

What Skills Will I Learn?

As a graduate of our MOS Program, you will master the following skills and knowledge:

  • Anatomy and physiology
  • Infection control
  • Medical terminology
  • Medical law and ethics
  • Medical office procedures/management
  • Principles of insurance
  • Basic medical coding and billing
  • Pathology
  • Interpersonal skills
  • Electronic health records management
  • Customer service and professional skills

Career Outlook

The health care administration field has grown substantially and continues to grow; it is estimated that by 2028, demand for healthcare administration jobs will have grown by 11%. This growth is much higher than all other occupations.1 To learn more about healthcare administration salaries, visit the Bureau of Labor Statistics.

What Career Options are Available?

Job Titles

With a certificate from CHCP’s Medical Office Specialist program, you will be able to begin a variety of entry-level careers in health care administration. Here are some of the job titles you could apply for:

  • Front desk receptionist (medical office)
  • Medical transcriptionist
  • Medical coder
  • Medical biller
  • Patient account representative
  • Medical records technician

Workplace Settings

With a certificate in MOS, you will have the opportunity to work in a variety of health care settings in an administrative facility. Here are a few of the places you could work:

  • Private physician office
  • Group practice
  • Hospital
  • Specialty office
  • Hospital
  • Long-term medical facility
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