Summary: Responsible for the Financial Aid Department and all aspects of development. Assist the Vice President of Corporate Financial Aid in managing all CHCP Financial Aid. Responsible for all campus revenue recognition. Working closely with all Financial Aid Directors to assure all student billing is complete timely and accurately. Develop, negotiate, and finalize student financial aid plans in accordance with state, federal, accreditation, and company policies and regulations for awarding and packaging financial aid. Act in a manner consistent with the highest ethical standards. In carrying out the duties and responsibilities of this position, the Regional Director of Financial Aid must ensure consideration and implementation of the CHCP philosophy, which provides for providing quality services to all students, visitors, and clients; focusing on the development, growth, and involvement of staff members; offering recognition of employees; adhering to sound economic principles; and creating an environment which is conducive to innovation, positive thinking, and expansion.
Compliance: CHCP is committed to ensuring compliance with all laws and regulations, including its internal policies and procedures. Accordingly, employees are expected to be aware of and comply with both internal policies and procedures and outside rules, regulations, and legal requirements which relate to their typical job duties. This may include, though is not necessarily limited to, those rules, regulations, and legal requirements imposed by the following entities: the U.S. Department of Education, state licensing agency(s) (e.g., Texas Workforce Commission), and the institution’s accrediting agency(s). To the extent you may have questions or need more information on relevant policies, procedure, rules, regulations, and laws which you must observe and with which you must comply, please contact CHCP’s Compliance Department at email@example.com.
All CHCP employees are expected to commit to compliance on a daily basis. Employees may information regarding non-compliant, illegal, or improper behavior/activity in the workplace to a manager, supervisor, or executive at the corporate office. If needed, an employee may also anonymously provide information regarding non-compliant, illegal, or improper behavior about which he/she is aware of or has observed by calling 713-425-3125. CHCP may consider employees who had knowledge of but failed to report such behavior in making personnel decisions, up to and including a negative personnel decision(s) (e.g., a verbal warning, written warning, or termination).
Incumbent must assure that the College of Health Care Professions (CHCP) philosophy on core values are the basic elements of carrying out the duties and responsibilities of this position. The core values are the basic elements of how we go about our work. They are the practices we use (or should be using) every day in everything we do. Our core values are a small set of timeless guiding principles which we live by.
- Innovation - We embrace organizational goals and drive positive change.
- Compassion - We care about our students, their future employers, and the communities that they serve.
- Accountability - We are committed to responsibly upholding and reinforcing our values.
- Respect - We are accepting and considerate of others, regardless of background, abilities or beliefs.
- Excellence - We execute our goals with passion and purpose and strive for the highest quality in our results.
Supervisory Responsibilities: The Regional Director of Financial Aid is responsible for management and oversight of staff members in the Financial Aid Department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; addressing complaints; and resolving problems (including inter-departmental concerns).
The Regional Director of Financial Aid has specific oversight obligations for:
- Senior Director of Financial Aid
- Director of Financial Aid;
- Assistant Director of Financial Aid;
- Senior Financial Aid Advisor;
- Financial Aid Advisor; and
- Administrative Staff in the Financial Aid Department.
Key Job Elements:
- Work closely with Assistant Vice President of Financial Aid and all aspects of their development
- Assist in new hire training for all CHCP Financial Aid personnel.
- Onboard all new Financial Aid Directors
- Assist the Director of Financial Aid in onboarding all new Financial Aid
- Develop, review, revise, and update – in conjunction with other campus locations, CHCP’s Corporate Office, and/or regulatory counsel – internal Financial Aid Department policies and procedures
- Monitor daily activities in the Financial Aid Department to ensure compliance with departmental procedures and policies, as well as requirements imposed by federal, state, or accrediting entities.
- Effectively managing staff members in the Financial Aid Department and provide them with the training, tools, resources, and support necessary to achieve goals.
- Hire, coach and evaluate personnel in the Financial Aid Department.
- Responsible for training all Financial Aid staff.
- Responsible for all school’s monthly revenue
- Responsible for all billing including all discounts and adjustments.
- Work closely with all campus personnel that is responsible for month end close. (DOE, DFA, Registrar)
- Work closely with Assistant Vice President of Corporate Financial Aid in managing all past due funds.
- Oversee Federal Supplemental Educational Opportunity Grant (FSEOG) for all locations.
- Oversee the approval process all Professional Judgments for all campuses.
- Meet with prospective and current (or returning) students (and their families) to determine financial aid eligibility and provide guidance to them about financial aid-related applications and documents (including, for example, student loan and grant applications).
- Provide clarifying information or examples to students (and/or their families) when they complete their FAFSAs.
- Review ISIRs in order to identify verification or C code requirements. Identify and take action to assist with the process of following-up, collecting, and then reconciling documentation needed to resolve verification and C code obstacles.
- Performs Entrance and Exit counseling, which should be completed within 30 days after a student’s last day of attendance.
- Work cooperatively and cohesively with staff in the Admissions Department to facilitate outstanding customer service to prospective and current students (and their families).
- Collect appropriate documentation to process financial aid funding in a timely and compliant manner.
- Create and present an appropriate budget to a student and then package the student (i.e., schedule their financial aid award(s)). Monitor subsequent aid disbursements to ensure funds are credited to students’ accounts in a timely manner.
- Collect, assemble, review, and analyze weekly financial aid reports (e.g., data regarding student packaging, cash flow, balance to scheduled, FA holds, etc.) and provide updates to relevant stakeholders (e.g., CHCP’s Corporate Office).
- Interact closely with CHCP’s third-party financial aid servicer regarding process and procedure. The purpose of these interactions is to ensure submission of accurate documentation, timely disbursements to students, appropriate cash flow (which meets the needs of the institution and students), and appropriate reporting of financial aid data.
- Provide excellent customer service by responding clearly, accurately, and timely to student questions or concerns.
- Other duties and activities as may be assigned.
Job Requirements; Knowledge, Skills, Abilities, and Accountability:
a) Bachelor’s degree; or combination of education and experience.
b) Minimum 5 years’ successful experience in college financial aid in post-secondary educational environment.
c) Wide knowledge of regulatory requirements (e.g., federal, state, etc.) related to Title IV student financial aid.
d) Basic knowledge of CampusVue database (preferred)
a) Excellent written and verbal communication skills.
b) Proven leadership and management skills.
c) Strong interpersonal skills with both faculty and student populations.
d) Superior organizational and problem-solving skills.
e) Strong basic computer software (i.e., MS Office) skills as well as exposure to more concentrated financial aid software programs.
f) Attention to detail.
g) Excellent customer service skills.
a) Ability to read, comprehend, and comply with federal and state laws, regulations, and policies pertaining to the provision of student financial aid.
b) Ability to interact effectively as a member of a team and work collaboratively with other departments.
c) Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests
d) Ability to work without close supervision and to set one’s own priorities and work schedule.
e) Ability to multitask.
f) Ability to travel up to 50% of the time or/if there is immediate need
- Ensure Financial Aid Department staff members receive appropriate and/or required training.
- Reduce or limit staffing turnover.
- Maintain high levels of customer service in the Financial Aid Department.
- Recognize positive contributions made by staff members.
- Indirect: Assist the campus achieve monthly and annual cumulative student persistence rates.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe, and assess information. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
Mission Statement: The College of Health Care Professions is dedicated to providing quality training to individuals interested in the allied health care fields. Knowledge and proficiency are attained through demonstration, actual operation of equipment, and practice of learned techniques. It is the College’s aim to provide students with the knowledge and technical proficiency that will make them employable for entry level positions in the allied health care field.
Notice: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job elements, responsibilities, skills, duties, requirements, or conditions is not exhaustive, but merely illustrative of the current requirements of the essential functions of the job.