Health Care Office Administration Program Online

Classes Start May 6th

Program Details

Program Length

Online: 48 weeks

Available Locations

Online Campus

Courses

The program is intended to be completed in as few as 48 weeks. Students will complete coursework and an onsite externship focused on analytical and critical thinking skills that will assist them in supporting their administrative skills.

Module IModule IIModule IIIModule IVModule VModule VI

Anatomy and Physiology and Medical Terminology

HCOA 100

This course is an introduction to medical terminology and covers terminology associated with the structure of the body, the integumentary, muscular and skeletal systems, the lymphatic, immune, and cardiovascular systems, the urinary, respiratory, digestive, and nervous systems, the eyes and ears, the reproductive and endocrine systems, diagnostic and imaging procedures, and pharmacology. Prerequisite: None

Lecture	48	hr.
Laboratory	0	hr.
Externship	0	hr.
Total Hours	48	hr.
Credits	3

Human Relations and Patient Interaction

MACT 210

This course includes practical application of the principles and concepts of behavioral science to interpersonal relationships in the Healthcare setting. Key concepts include empathy, strong communication, shared decision-making, and open professional and compassionate dialogue. Students will learn about diversity, attitudes, self-esteem, and interpersonal skills, as well as relationships with coworkers, supervisors and managers. The special challenges in patient relations and interaction with patients in stressful environments and appropriate responses as well as assisting the patient in with issues and concerns that may arise in the course of treatment will be explored. Prerequisite: None

Lecture	48	hr.
Laboratory	0	hr.
Externship	0	hr.
Total Hours	48	hr.
Credits	3

Computer Applications and Office Communication

POFT 102

This course provides basic training in office computer applications such as word processing software and spreadsheets for computerized administrative tasks performed by front entry level personnel to manage standard medical office functions and concepts and information required to develop office communications. Prerequisite: None

Lecture	48	hr.
Laboratory	0	hr.
Externship	0	hr.
Total Hours	48	hr.
Credits	3

Introduction to Medical Office Management

HCOA 101

This course is designed to prepare students for entry-level supervision of a medical office. Students can explore common business practices. Topics include basic office tasks and the revenue cycle. The concepts medical personal, records management, audits, compliance, and advertising and marketing are also discussed. Prerequisite: None

Lecture	48	hr.
Laboratory	0	hr.
Externship	0	hr.
Total Hours	48	hr.
Credits	3

Administrative Procedures and Customer Service Principles

LTCA 205

Medical office procedures including appointment scheduling, medical records creation and maintenance, interpersonal communications, bookkeeping tasks, coding, billing, collecting, third party reimbursement, credit arrangements, and computer use in the medical office. Additionally, this course introduces students to the principles of customer service including determining customer expectations, provide quality customer service, as well as researching customer satisfaction. Prerequisite: None

Lecture	48	hr.
Laboratory	0	hr.
Externship	0	hr.
Total Hours	48	hr.
Credits	3

Basic Medical Coding Applications

HCMC 101

This course will cover the concept of medical coding as it involves extracting billable information from the medical record and clinical documentation. The course will include an overview of how coding and billing intersect to create claims which form the foundation of the healthcare revenue cycle. Prerequisite: HPRS 101X and SCIT 103

Lecture	48	hr.
Laboratory	0	hr.
Externship	0	hr.
Total Hours	48	hr.
Credits	3

Human Resource Management

HRPO 106

Prerequisite: None

Lecture	48	hr.
Laboratory	0	hr.
Externship	0	hr.
Total Hours	48	hr.
Credits	3

Electronic Health Record Management

HITT 205

This course covers the functions of the medical records clerk and the health information management department. Concepts covered include processing electronic medical records, assembly of medical records, analysis of the record, physician incomplete data, confidentiality issues and release of information. Prerequisite: HPRS 101X and SCIT 103

Lecture	48	hr.
Laboratory	0	hr.
Externship	0	hr.
Total Hours	48	hr.
Credits	3

Business Law and Legal Aspects of Health Care

HITT 208

This course covers the legal system and legal environment of business today. It is designed to provide the student with information on the essentials of the nature of law and the functions of the judicial system in the business environment. Covered in the course is an overview of legal characteristics of a sole proprietorship, partnerships, and corporations, as well as those concepts related to the law and the health care industry, including patients’ rights, negligence and malpractice, licensure, privacy and confidentiality, and decision making. Prerequisite: None

Lecture	48	hr.
Laboratory	0	hr.
Externship	0	hr.
Total Hours	48	hr.
Credits	3

Health Care Delivery Systems and Organization

HITT 216

This course covers those concepts involved in health care delivery systems, organization and administration, planning and evaluation. Included in the course is a survey of the programs, services, and facilities in the continuum of health care, analysis of organizational patterns of various types of health care institutions, including roles and responsibilities, and models for planning and program evaluation in the health care setting, including methods for identifying, gathering, and utilizing data as information for decision making. Prerequisite: None

Lecture	48	hr.
Laboratory	0	hr.
Externship	0	hr.
Total Hours	48	hr.
Credits	3

Office Administration Health Certification Review

HCOA 250

This course provides a review of the skills necessary to prepare students for successful employment and certification/registration opportunities as a Health Care Office Administrator. Prerequisite: MOD I through V except for HITT 216

Lecture	48	hr.
Laboratory	0	hr.
Externship	0	hr.
Total Hours	48	hr.
Credits	3

Externship

HCOA 300

This course provides an opportunity for the learner to acquire professional hands-on experience in the field at an approved externship site under supervision of a site coordinator. Key concepts include application of general and administrative knowledge to succeed in externship. Prerequisite: MOD I through V

Lecture	48	hr.
Laboratory	0	hr.
Externship	0	hr.
Total Hours	48	hr.
Credits	3

What Skills Will I Learn in the Health Care Office Administration Program?

Healthcare office administrators need to have general clinical skills, but most skills needed will be administrative. Here are the administrative skills needed for a healthcare office administrator:

Anatomy and physiology

Infection control

Medical terminology

Medical law and ethics

Medical office procedures/management

Principles of insurance claims, billing, and coding

Interpersonal skills

Electronic health records management

Customer service and professional skills

Job Titles

With a certificate from CHCP's Health Care Office Administration Program, you will be able to apply for a variety of entry-level careers in healthcare administration. Here are some of the job titles you could apply for:

Unit Clerical Assistant (hospital setting)

Medical Front Office Receptionist

Medical Administrative Assistant

Medical Office Coordinator

How Do I Enroll?

Are you ready to put your people-skills, organizational skills, and detail-oriented nature to work in a healthcare setting? Then consider enrolling in our program! To enroll, you must meet the following requirements:

Possess a high school diploma or GED

Pass the Scholastic Level Exam (admissions test) with a minimum score of 13

Be able to read and write in English

Demonstrate professionalism and organizational skills

Fill out the form and someone will contact you soon with more information on how to enroll in CHCP's’ online Health Care Office Administration Program.

Health Care Office Administration Certificate Program